CobraPlay Casino Support

CobraPlay Casino offers a variety of secure payment methods tailored for Canadian players. All transactions are protected with bank-level SSL encryption.

Deposit Methods: Interac, Visa, Mastercard, and popular e-wallets are accepted. Deposits are processed instantly in most cases, allowing you to start playing within seconds.

Withdrawal Processing: Withdrawal requests are reviewed within 24 hours. Once approved, funds are transferred based on your chosen method. E-wallets typically process within hours, while bank transfers may take 1-3 business days.

Limits: Minimum deposit is C$20. Withdrawal limits vary by VIP level, with standard players enjoying up to C$5,000 weekly and VIP members receiving higher limits.

CobraPlay Casino rewards both new and existing players with generous promotions. Our welcome package includes a 100% match bonus up to C$600 plus 100 Free Spins on Fortune of Olympus.

Wagering Requirements: Most bonuses carry a 35x wagering requirement on the bonus amount. Free spins winnings typically have a 40x requirement. Always check the specific terms for each promotion.

Claiming Bonuses: Bonuses can be claimed during deposit or through the Promotions page in your account. Some offers require a bonus code, which will be clearly displayed.

Ongoing Promotions: Weekly reload bonuses, cashback offers, and tournament prizes are available to all active players. Check the Promotions page regularly for new offers.

Know Your Customer (KYC) verification is a standard security measure that protects both players and the casino from fraud and ensures compliance with gaming regulations.

Required Documents: Government-issued photo ID (passport, driver's licence, or provincial ID), proof of address (utility bill or bank statement dated within 3 months), and payment method verification if requested.

Submission Process: Upload documents through your account settings or via the secure document upload link sent by our verification team. All documents are encrypted and handled confidentially.

Processing Time: Most verifications are completed within 24-48 hours. You will receive an email notification once your account is verified.

Experiencing technical difficulties? Most issues can be resolved with a few simple steps. Our platform is optimized for modern browsers and mobile devices.

Game Loading Issues: Clear your browser cache and cookies, disable ad blockers, and ensure you have a stable internet connection. Try using a different browser if problems persist.

Disconnection During Play: If you disconnect during a game round, the result is determined by the game server. Check your game history to see the outcome. Any winnings will be credited to your account automatically.

Mobile App Issues: Ensure you have the latest version installed. If problems continue, uninstall and reinstall the app. Your account data is stored securely on our servers.

CobraPlay Casino is committed to promoting responsible gaming. We provide tools and resources to help you maintain control over your gambling activities.

Self-Exclusion: You can temporarily or permanently exclude yourself from playing at CobraPlay. Contact support or use the self-exclusion option in your account settings.

Deposit Limits: Set daily, weekly, or monthly deposit limits to manage your spending. Limits can be decreased immediately but require a 24-hour cooling-off period to increase.

Reality Checks: Enable session reminders to receive notifications about how long you have been playing. Take breaks and never chase losses.